Terms and conditions
All pipes are born free! 🙂
… and then they got to an owner who uses them as he can: a rule with care and love. There are exceptions of the manner of usage, but we’d better keep silent 🙁
Come rain or shine – we do our best to renew a pipe, to clean it, to restore its shape and coloration and to make it a ready sale. Definitely, it may not be that easy for a masterpiece with decades of biography and sometimes the result of a restoration is very good but not ideal. That is why we have to put up with the existence of some minor drawbacks such as wears, darkening and slight scratches inside a chamber or inessential shape asymmetry of a bowl or a stem. Other possible shortcomings – if any – will be described in detail separately.
Yes, we do accept PayPal payments. Please contact us to obtain an invoice for a desired pipe. Also we can accept bank transfer and cash on delivery. We are ready to discuss any other options comfortable both for you and for us. Please feel free to contact us with any questions and offers.
We ship from Ukraine by Post of Ukraine service in a small package with the mandatory tracking option and insurance. Normally we ship within 2-3 banking days after the cleared payment. For high grade pipes we may offer shipment via a courier mail service (like FedEx or DHL) upon agreement with the buyer. Shipment costs in this case will be provided separately.
We agree a return of pipes during 14 days after the confirmation of delivery or during 28 days from the shipping date. Of course the pipe must remain unsmoked. We will unconditionally refund your purchase after arrival of the returned pipe.
In an unlikely case there is a defect or a drawback which was not described or invisible on our pictures we are ready to refund return shipping costs as well. Please send us the pipe’s picture for the confirmation. If you just didn’t like the pipe for some other reasons we will refund your costs excluding shipping expenses.